What references do you require?+
We ask for your current address and carry out a credit check on each tenant. If you are renting now we request a reference from your current landlord or letting agent, plus a written reference from your employer or guarantor. Self-employed applicants provide an accountant’s reference and their most recent submitted accounts.
What happens if there is a maintenance issue?+
Let us know promptly by email. We alert the relevant tradespeople, who respond according to the nature and urgency of the job. Simple precautions, like turning off water at the stopcock or isolating gas or electricity at the mains, help prevent further damage.
Can I have a pet?+
Pets are not allowed without prior written consent from the landlord or us. Send us a written request with the age, type and breed of the pet and we will ask the landlord on your behalf.
Do I need insurance?+
We recommend contents insurance. The landlord insures the building, but your own belongings are not covered under their policy.
How is the rent paid?+
You are responsible for paying the rent in full and on time. A standing order to our designated account is the easiest way; remember to cancel it before you leave the property.
Who is responsible for council tax and other bills?+
Students don’t need to worry about council tax. We also offer a convenient bills-inclusive package, or you are welcome to arrange your own bills.